Well, we did it!! Yesterday, I spoke on the phone with Tom Hall, Amtrak’s VP of Customer Service, and Gary Gunderson, head of their Food and Beverage Services department. Mr. Hall had received helpful letters from a number of you, and was willing to commit to adding vegan menu options to all dining cars in their next menu-change cycle. Their Culinary Advisory Team meets once a year, in October, and develops the two menus for the next year: one spring/summer menu and one fall/winter menu, and this coming October they will be sure to add vegan options for next year.
Here is an excerpt from the follow-up email I received from Mr. Hall after our phone call:
“As I outlined, our immediate plans to improve our vegan offerings are to introduce the Vegan Burger on our Long Distance Dining Menus in our next menu change. This has been a successful item in our lounge/café service and should transition well to the dining car. In addition our spring/summer dining car menu change will include an Entrée Salad that will allow the meat and cheese to be ordered separately which in turn will make the base salad vegan compliant and a much heartier portion than our current side salad. We will continue to search out new options for our dinner service offering. As I committed, we will be tasking several of our Amtrak Culinary Advisory Team (ACAT) members with developing vegan dinner options at our upcoming fall ideation session. Any new items designed in the course of that event will be introduced with our spring/summer 2016 dining car menu. As we discussed it would be extremely helpful if you were to forward me some of your suggested items which I will pass on to the culinary team. We will certainly be looking at how we can leverage the vegan offerings as “Healthy Options” as you suggested, the Healthy Option category that we currently offer has been favorably received and fairly successful.”
So, if any of you have further ideas for menu items that would be easy to prepare and store in their small kitchen spaces on board the trains, please feel free to contact me (firstname.lastname@example.org) and I will pass them along. A couple of logistical things to keep in mind, if you do want to make such suggestions:
*Items should not need to be fried, because each car has only one surface for frying, and they want to be respectful by not potentially “contaminating” vegan food items by cooking them on the same surface with meat.
*Anything that would appeal equally to non-vegans and vegans alike would be great; in the past, the vegan options they tried were not ordered enough to avoid spoilage. Potential for spoilage must be kept to a minimum in order for these new menu options to succeed.
Thanks again to all of you who followed this campaign, signed the petition, shared it via social media, and/or wrote personal letters to Amtrak staff offering encouragement and support. We approached this campaign in a persistent, positive, respectful, and collaborative way, and I am absolutely thrilled about this outcome. And, I’m already dreaming up some trips to take on the train next year!
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